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Order Issues

Of course you can. However if your cancellation request is less than 10 days from your travelling date, you will be charged RM 30 per order and the remaining balance will be refunded within 7-14 working days.
Currently we do not offer the option to purchase the device. But we are planning on having that option in the future. Please follow us on our social channels for future updates.
We accept payment via Visa and MasterCard cards.
You can rent a Pocket WiFi hotspot via our website. Click tab “Activities & Day Tour” and click "Pocket WiFi" to choose your destination.
We encourage you to place your order as early as possible – you don’t want to leave this to the end.
Please contact us directly at email to enquiry@packist.com or whatsapp us at 012-7985366
In the event that you did not receive a confirmation email, please check your spam/junk folder and notify us via email at enquiry@packist.com
Activation date is when you want your WiFi service to start.*Please take note that the wifi activation date & time shall follow +GMT 8 (Malaysia Time Zone).
Yes. Minimum rental period is 3 days.
If you’re travelling to multiple destinations, select different wifi packages according to your requirement. Your device will be activated for every country on our coverage list.
Activation start date is when you want your WiFi service to start. For example: If you’re travelling to Europe, and you want to have WiFi from the day you land, you pick that day to be your activation day.